Return Policy

General Returns:

We want your experience at The Red Balloon Cafe+Play to be perfect (or as perfect as something can be when toddlers are involved). That includes when you get home with your purchase. We know how busy your family is, so we have a generous 45 day return policy. Proof of purchase is required for returns and exchanges, and store credit is given for all returns. Returns and exchanges are welcome  on unopened, unwashed, unused goods. Please see cloth diaper and baby carrier return policies for more details. We cannot accept returns on personal care goods, perishable items, clearance, or previously loved items.

If an item is returned from an order in which a free gift was offered to the customer as a part of a promotion, the gift must be returned along with the item, or the full retail value of the gift will be deducted from the value of the return. If purchased online, the customer will be responsible for paying the shipping cost both ways on the free gift.

Cloth Diaper Return Policy: 

Please be advised we can only accept returns on unworn, unwashed diapers. The only exception to this policy is if an item is defective. Defective items are handled on a case-by-case basis as several brands deal with defects through their own warranties. We are happy to refer you to them once we evaluate the issue. 

Baby Carrier Return Policy:

We want you to be happy with your carrier purchase! We will happily take back Soft Structured Carriers, Ring Slings and Woven Wraps in like new condition with a receipt within 45 days of purchase for store credit.

The Red Balloon Cafe+Play reserves the right to charge a restocking fee up to 20% for any carrier not returned in like new condition. Refunds will be based on the condition of the item; items returned as "like new" will be refunded in full minus the original free shipping cost ($10 in the USA).

Previously loved, discounted, clearance, and opened stretch wraps are non-returnable. 

Online Returns: 

Returns and exchanges will be accepted on unused, unwashed merchandise within 45 days of order shipment. All returns will be issued store credit minus any free shipping. Return shipping is not provided. The Red Balloon Cafe+Play reserves the right to charge a restocking fee up to 20% for any carrier not returned in like new condition. Refunds will be based on the condition of the item; items returned as "like new" will be refunded in full minus the original free shipping cost ($10 in the USA). We will not be responsible for lost or misdirected packages.

Please contact us before sending an exchange/return so we can expect it! Please include a copy of your invoice with your exchange and indicate which products you would like in their place. Our return address is on your invoice. Please note we only issue refunds in the form of store credit. Returns will be reviewed and credit issued within 3 days of receiving your package back at The Red Balloon Cafe+Play.

Please inspect your package upon arrival, and contact us immediately if there are any issues requiring our attention. We cannot be held responsible for damage or flaws found after an item has been washed or worn.

If an item is returned from an order in which a free gift was offered to the customer as a part of a promotion, the gift must be returned along with the item, or the full retail value of the gift will be deducted from the value of the return. If purchased online, the customer will be responsible for paying the shipping cost both ways on the free gift.